Filters on Statistics IRD

NICE CXone API & Integrations
1

Hi Genesys brothers

I’m trying to create a new statistic in IRD with a filter on key/value attach data

The filter section is always empty

Does someone knows how to configure filters in IRD ?

http://img5.hostingpics.net/thumbs/mini_205022009_07_09_112201.png

2

Taking a random guess for you:

Do you have any filters configured on the routing stat server?
Could be there that they are needed.

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3

Thank you Mark but i finaly found the solution

In CME, create a new transaction in CME with type “stat filter”

name : ird_filter
type : stat filter
alias : ird_filter

In the format tab you configure : PairExist(“key”,“value”)

That’s all

Regards

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4

Oooh interesting. Thats different.
Something new learned today :]

5

hmm, how to use that transaction in the IRD then?

I always knew to type in the filter name (created in the routing statserver) in “Filters” Section for that stat.

or create a stat and filter in routing stat server and use the IRD function SData function

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6

If u see the question, u will get the answer.

While creating a statictic in the IRD in statistics section, you will get the names of all the filters u create the way explained above, in the drop down list of filter.

7

really… do you see the filters in the IRD automatically in the dropdown… can you check again in your IRD? :o

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8

I cant upload the screenshot from my IRD(as a proof ;D)…if u want i can send it to ur mailbox…Peace

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