Fetch agent détails

Hi Genesysers,

Hope you’all fine with this lockdown measures wordwilde.

Is there a URS fuction to have the last name and first name of the agent who initiated a consultation using emplyeeID (IW_RoutingBasedOriginalEmployeeId)

I am using composer.

Thanks for your Help

Gaia

Hi Gaia,

Yes, there exists such possibility using URS FindConfigObject function. You can find details here - https://docs.genesys.com/Documentation/R/latest/Ref/FunctionsUpdate

R.

Thank you