Facebook Cloud Driver download 8.5.2

Hi guys,
Recently had to open an eSR to find the RN and software for the Cloud Driver for FB and Twitter 8.5.2. As you may know the 8.5.1 is going to be phased out next month.

RN: (Not accessible by Web…what for?)
Genesys Cloud API Driver for Facebook 8.5.x Release Note
https://docs.genesys.com/Documentation/RN/8.5.x/mm-gcld-dr-fb85rn/mm-gcld-dr-fb85rn

Genesys Cloud API Driver for Twitter 8.5.x Release Note
https://docs.genesys.com/Documentation/RN/8.5.x/mm-gcld-dr-tw85rn/mm-gcld-dr-tw85rn

Social Media Cloud Connectors for Twitter and Facebook
https://docs.genesys.com/Documentation/ES/latest/SMSolution/CloudDrivers

Download Procedure (Easier impossible, right? Because a true QA is obviously there)

https://i.imgsafe.org/af04ac54c6.gif

Hi,

Were you able to download Genesys Cloud API Driver for Twitter? I cannot see in any of my accounts on Genesys site to download

You have to make an order on Genesys to provide you with these components

If you see the old ones then you just select version 8.5.3 which are there but hidden. Select the version first, then they will appear…bug.
However if you don’t have access to any of them, then as kubig says, need to ask to Genesys for access them and justify it. Customer who paid for it or your partner license.

Enviado de meu E6633 usando Tapatalk

Thank you Guys