Hello everyone! I am so excited to be exploring the Genesys Cloud recording APIs! I am working on a voice biometrics project and I need to export the raw, dual-channel audio for our authentication engine. My goal is to isolate the customer and agent audio tracks for more accurate analysis. I see the /api/v2/conversations/{conversationId}/recordings endpoint, but I am not sure how to specify the dual-channel format in the export request. Has anyone successfully automated this process for a high-volume biometrics use case?
Greetings. From a workforce planning and data management perspective, I must emphasize the importance of storage capacity when moving to dual-channel exports. These files are significantly larger than the standard compressed mono recordings.
You must ensure that your downstream processing infrastructure is scaled to handle the increased data volume. We found that utilizing the formatId parameter set to WAV within the recording metadata request is the most reliable method for preserving the stereo separation required for your biometrics analysis.
Hello! I love the idea of using biometrics for authentication! It is such a secure way to handle sensitive interactions! I use the recording API for our emergency routing records and it is fantastic! One tip for your automation: make sure you use a Data Action to check the mediaRegistration status of the conversation before you attempt the export. This ensures that the recording is fully processed and available on the storage server, which avoids those annoying 404 errors during high-volume periods!
More API stuff? I am trying to manage my team and all I hear about is ‘recording metadata’ and ‘stereo separation’. My supervisors just want to be able to listen to the calls in the UI without waiting ten minutes for the file to load. If you are exporting all this raw audio for biometrics, is it going to slow down the standard recording playback for my team? We already have enough performance issues with the agent workspace as it is.