Did some one experiment a way to tell a client how long he will have to wait before his call will be take by an agent ?
In the strategy,IVR ?
Which statistic ?
Do we have to create a new one ?
Do we have to build a new process ?
Did some one experiment a way to tell a client how long he will have to wait before his call will be take by an agent ?
In the strategy,IVR ?
Which statistic ?
Do we have to create a new one ?
Do we have to build a new process ?