Hello,
I am creating a Outbound Contact Center application in which multiple agents can be supported using PSDK 8.5 JAVA. I have a MAP which stores AgentID (String) with my AgentObject as value. Not when i can genesys Events from TServer, i need to figure out event has come for which agent, using (TServer)Event.getAgentID().
But EventUserEvent returns agentID set to NULL.
Does anyone know why such a behavior?