EventError following RequestRouteCall?

Hi,

Need some assistance with an ErrorCode 51 please…

This is on Avaya S8720, routing from one VDN to another VDN, both of which are configured as RoutePoints (switch-specific type = 1). I have a strategy loaded on the first routepoint that simply targets the second routepoint. The routing works as expected, but I still get these errors…

At first I thought it might be the treatment that was unsupported, but I’ve changed compat_treatments in URS and it made no difference (I’m not specifying a treatment in the strategy, so not actually sure where they’re coming from!)

I have vectors on each VDN, with wait-time 1 sec followed by an adjunct.

Any thoughts??

message RequestRouteCall
AttributeThisDN ‘628904’
AttributeConnID 00dd0198a08bb4bc
AttributeOtherDN ‘629904’
AttributeExtensions [161] 00 06 00 00..
‘CUSTOMER_ID’ ‘Resources’
‘DN’ ‘629904’
‘ACCESS’ ‘629904’
‘SWITCH’ ‘Avaya’
‘NVQ’ 1
‘TARGET’ ‘629904@Stat_Server_Routing.RP’
AttributeRouteType 0 (RouteTypeUnknown)
AttributeReason [14] 00 01 01 00..
‘RTR’ 146
AttributeReferenceID 17176
15:42:48.557 Int 04543 Interaction message “RequestRouteCall” received from 440 (“UR_Server”)
@15:42:48.5570 [gctm] request RequestRouteCall queued, waiting for 1 pending requests.
@15:42:48.5570 [gctmi] Distributing request RequestGiveRingBackTreatment
@15:42:48.5570 [gctmi] request RequestGiveRingBackTreatment removed from reqMgr
@15:42:48.5570 [gctm] Sending queued request RequestRouteCall
@15:42:48.5570 [0] 7.5.012.01 send_to_client: message EventError
(Unsupported operation)
AttributeEventSequenceNumber 00000000000081e0
AttributeCustomerID ‘Resources’
AttributeTimeinuSecs 557000
AttributeTimeinSecs 1217947368 (15:42:48)
AttributeConnID 00dd0198a08bb4bc
AttributeThisDN ‘628904’
AttributeReferenceID 17174
AttributeErrorCode 51

Not same PBX but same error:

http://www.sggu.com/smf/index.php/topic,2819.0.html

Usually that error appears when some error happens on the DN configuration, check it and also on the PBX side.

Could you please check URS option “give_treatment” value?

If the value is ‘true’, URS sends ringback treatment to ASAI-link automatically.
However, ASAI-link does not support any treatment!

1 Like

give_treatment = true…

Cheers, all sorted now :slight_smile: