EventError(10) meaning

Voice & Telephony
1

Hi guys i was trying to find teh meaning of genesys error showed ontserver logs “EventError = X”.

Where i should look up to find meaning for this , is there an availabel guide ?

Thanks in advance

2

Many error codes are listed in the T-Server deployment guide

3

Thanks Steve i really apreciate your help.
I have this EventError = 10. I can not find on the T-Server Guide. :frowning:

Any kind of additional tip ?

1 Like
4

Can you supply some information?
What type of switch? What are you doing to generate the error? The log.

2 Likes
5

Hi Steve the snecario is the following

Nortel cs100
Tserver72
Due to a AIL PROJECT, we are working on a 2stepTransfer, we download java samples on GernesysDevSite however they are not working as expected.
Every time we try to complete transfer (join conctact + 2nd agent ) we received this EventError10.
Error:::
TelephonyErrorException Internal: Cannot Complete Transfer
at com.genesyslab.ail.core.j.c$a.if(Unknown Source)

**The unique clue i have till this moment is the EventError show on tserver log, thats why i trying to look for the meaning.