Hey folks.
I’m trying to set up a real-time integration where our AWS Lambda function reacts to agent status changes in Genesys Cloud. The goal is to update our local WFM adherence dashboard immediately when an agent goes ‘Not Ready’ or ‘Available’. We’re using the Genesys Cloud EventBridge integration.
The setup seems correct. I’ve created the Partner Event Source in Genesys Cloud, added the AWS Account ID, and set up the specific event types like genesyscloud:agent:status:changed. On the AWS side, I have an EventBridge Rule configured to match the source genesyscloud and the detail-type Agent Status Changed. The target is a Lambda function.
The weird part is that the Lambda function does get invoked. I can see the executions in CloudWatch. However, the event payload passed to the handler is not what I expected based on the docs. The detail field is coming back empty or just contains the event ID and timestamp. None of the actual agent data (user ID, status code, timestamp of change) is present in the detail object.
Here’s a snippet of what I’m logging in the Lambda handler:
exports.handler = async (event) => {
console.log('Received Event:', JSON.stringify(event, null, 2));
const agentId = event.detail?.userId;
const newStatus = event.detail?.status;
if (!agentId || !newStatus) {
console.error('Missing required fields in event detail');
return {
statusCode: 200,
body: JSON.stringify({ message: 'Event processed but details missing' })
};
}
// Logic to update WFM dashboard would go here
return {
statusCode: 200,
body: JSON.stringify({ message: 'Updated', userId: agentId, status: newStatus })
};
};
The log always hits the Missing required fields error. I’ve checked the EventBridge console and the rule matches the events. I’ve also verified that the Genesys Cloud integration is active and sending events.
Is there a specific permission or configuration step I’m missing that causes the payload to be stripped? Or maybe the event structure in EventBridge is different from what’s documented? I’ve been staring at this for two days and it’s driving me nuts.