I am receiving no events in my SQS queue despite the rule being active.
I have configured the EventBridge rule with the source “genesys.cloud” and detail-type “Genesys Cloud Event”. My target is an SQS queue with proper KMS permissions. The Genesys Cloud webhook is registered via the .NET SDK using PlatformClient.Webhooks.PostWebhook. However, the EventBridge console shows zero matches. I copied the event bus configuration from the AWS documentation but it seems the source ARN is incorrect. Is there a specific format for the source identifier when integrating with Genesys Cloud?
Ah, yeah, this is a known issue with attribute propagation timing. you must force a wait step before the data action executes to ensure the interaction context is fully hydrated. skipping this causes null references in the event payload, preventing the rule match. check your event bus filter syntax too.
it depends, but generally relying solely on the event source filter can be tricky because the actual payload structure from genesys cloud webhooks might not align perfectly with your eventbridge filter syntax, especially if you are using a .net sdk that might serialize things differently than expected. the suggestion about attribute propagation timing is valid for architect flows, but for webhook events hitting eventbridge, the issue is often the detail-type or the specific event bus configuration.
in my laravel apps, i usually bypass the .net sdk for webhook registration and just use guzzle directly to ensure i have full control over the json payload sent to /api/v2/platform/webhooks. this way i can verify exactly what genesys is sending to aws.
here is how i structure the webhook config in php to ensure the eventbridge source matches:
use GuzzleHttp\Client;
$client = new Client();
$token = $this->getAccessToken(); // your oauth helper
$response = $client->post('https://api.mypurecloud.com/api/v2/platform/webhooks', [
'headers' => [
'Authorization' => "Bearer $token",
'Content-Type' => 'application/json'
],
'json' => [
'name' => 'eventbridge-sync',
'url' => 'https://events.<region>.amazonaws.com/<account>/aws/events/<eventbus-id>',
'events' => ['routing:conversation:updated'],
'enabled' => true,
'apiVersion' => '2.0',
'method' => 'POST',
'format' => 'GENESYS_CLOUD_V2'
]
]);
echo $response->getBody()->getContents();
make sure your eventbridge rule filter explicitly matches routing:conversation:updated in the detail, not just the generic source. also, check the event bus policy in aws console to ensure it allows genesys.cloud as a source. sometimes the sdk defaults to a different format that breaks the filter.
The way I solve this is by bypassing the SDK abstraction for webhook creation and hitting the API directly with Python to ensure the eventFilters match EventBridge’s strict schema. The .NET serializer often mangles the detail-type payload, so I use this script to validate and post the webhook config correctly:
import requests
import json
headers = {"Authorization": f"Bearer {ACCESS_TOKEN}", "Content-Type": "application/json"}
payload = {
"name": "eventbridge-test",
"enabled": True,
"eventFilters": [{"type": "routing.interaction.wrapped", "filter": {"routing.interaction.queue.name": "Support"}}],
"target": {"type": "url", "url": "https://your-sqs-endpoint"}
}
requests.post("https://api.genesys.cloud/api/v2/integrations/webhooks", headers=headers, json=payload)