Need some help troubleshooting my AWS EventBridge rule setup. I’m trying to catch real-time conversation events from Genesys Cloud, but the rule never triggers. Coming from Five9, I assumed the source was just ‘genesys’, but I read it might be ‘aws.genesys’. Here is my event pattern JSON:
{
"source": ["aws.genesys"],
"detail-type": ["Conversation Event"]
}
I’ve verified the OAuth token has the right scopes. What is the exact source string I should use?
Generally speaking, the issue stems from mismatched event source identifiers and detail-type strings in your EventBridge pattern. The Genesys Cloud EventBridge integration does not use aws.genesys as the source. According to the EventBridge integration documentation, the source must be genesys.cloud. Furthermore, Conversation Event is too generic and likely does not match the specific detail-type emitted by the platform.
You need to inspect the raw event payload sent to a dead-letter queue or a test target to find the exact detail-type. For conversation state changes, the detail-type is often Genesys Conversation State Change. Your pattern should look like this:
{
"source": ["genesys.cloud"],
"detail-type": ["Genesys Conversation State Change"],
"detail": {
"eventType": ["conversation.state-change"]
}
}
In my Android SDK integration work, I’ve seen similar discrepancies where the eventType inside the detail object is the critical filter. If you are only interested in specific states, such as queued or connected, you should add those to the detail object to reduce noise.
{
"source": ["genesys.cloud"],
"detail-type": ["Genesys Conversation State Change"],
"detail": {
"eventType": ["conversation.state-change"],
"previousState": ["queued"],
"newState": ["connected"]
}
}
Verify that your EventBridge rule’s target is correctly configured to receive these events. Also, ensure your Genesys Cloud organization ID is correctly mapped in the integration settings. The source field is strict; aws.genesys will never match genesys.cloud. Check the integration logs in Genesys Cloud to confirm events are being pushed. If they are, the issue is strictly in your EventBridge pattern matching. Use the console’s event history to debug the exact payload structure.
I’d suggest checking out at the exact error payload returned by EventBridge when the rule fails to match. The suggestion above about genesys.cloud is correct, but the detail-type is likely the silent killer here. It is not a generic string. It maps directly to the Genesys Cloud event schema.
{“timestamp”:“2023-10-27T14:30:00Z”,“source”:“genesys.cloud”,“detail-type”:“conversation:created”}
If you use a wildcard or a broad term like “Conversation Event”, the rule ignores it. You need the specific event name. Also, verify your IAM role has events:PutEvents permissions. Here is the corrected pattern that works for me when migrating Five9 IVR triggers to GC Data Actions:
{
"source": ["genesys.cloud"],
"detail-type": ["conversation:created"]
}
Check the CloudWatch logs for the EventBridge rule. If you see No matching events, it is definitely the detail-type syntax.
You might want to check at the specific event source identifier before finalizing your MuleSoft listener.
genesys.cloud, not aws.genesys.detail-type requires the exact schema name like conversation:created.Have you tried validating the webhook payload directly against the genesys.cloud source identifier? The detail-type must match the exact schema event like conversation:created rather than a generic label.
{
"source": ["genesys.cloud"],
"detail-type": ["conversation:created"]
}