EventBridge rule not firing for conversation.update

NICE CXone API & Integrations
1

The rule is stuck in DISABLED state despite valid JSON. Here’s the pattern:

{
 "source": ["genesys.cloud"],
 "detail-type": ["Conversation Update"],
 "detail": {
 "eventType": ["conversation.update"]
 }
}
  • Genesys Cloud region: us-east-1
  • EventBridge region: ap-southeast-1
  • OTel instrumentation active on the consumer Lambda
  • Verified API key permissions for eventbridge:put-events

What’s wrong with the pattern syntax?