Setting up an EventBridge rule to trigger when a conversation status changes to ANSWERED. The rule has a target Lambda, but it’s not firing. I’m using the event pattern below.
{
"source": ["com.nice.cxp.contact-center"],
"detail-type": ["Conversation Status Change"],
"detail": {
"status": ["ANSWERED"]
}
}
The logs show the event is being sent, but the rule doesn’t match. Is the detail structure wrong? I’ve checked the docs but can’t find the exact JSON schema for the detail object.