EventBridge rule not firing for conversation events - debugging the event pattern

NICE CXone API & Integrations
1

I’ve got an EventBridge rule that should trigger on genesyscloud.conversation:created events, but it’s dead silent. The API returns 200 OK when I create the rule, and the rule state is ACTIVE, yet no events hit my target Lambda. I’m using the Genesys Cloud JS SDK to manage the integration, but I suspect the issue is purely in the EventBridge event pattern JSON.

Here’s the pattern I’m sending:

{
 "source": ["genesyscloud"],
 "detail-type": ["Conversation Created"],
 "detail": {
 "type": ["conversation"],
 "eventType": ["conversation:created"]
 }
}

I’ve verified the detail-type matches the CloudWatch Logs output for test events. The source is correct. I’m using the standard Genesys Cloud event source ARN. No errors in the rule history. Just nothing.

  • Environment: Genesys Cloud Org ID abc123, AWS Region us-east-1
  • SDK: genesys-cloud-node v5.2.1
  • Rule State: ACTIVE
  • Target: Lambda function with basic permissions
  • Test Event: Manually triggered a conversation:created via API
  • CloudWatch: Shows the event was published to EventBridge
  • Rule History: Empty

I’ve tried simplifying the pattern to just source and detail-type, but still no luck. I’ve checked the IAM role for the Lambda, and it has eventbridge:Invoke permissions. The rule’s event-bus-name is default. I’m using the createEventBridgeRule method from the SDK, which seems to work fine for other event types like user:updated.

Any ideas on what I’m missing? The pattern looks right to me.