I have an EventBridge rule set up to catch conversation:agent:accepted, but the rule never triggers even when agents accept calls. The pattern looks correct in the console, but New Relic isn’t picking up any custom events from the target Lambda. Here’s the pattern I’m using:
{
"source": ["genesys.cloud"],
"detail-type": ["Conversation Event"],
"detail": {
"event": "conversation:agent:accepted"
}
}
Is the detail-type value wrong? I’ve checked the webhook payload and the structure matches, but the rule evaluation seems to fail silently. Any idea what I’m missing?