We are getting throttled on our Lambda consumer for Genesys interaction events. The volume spikes during peak hours. Currently using a standard EventBridge rule to push to Lambda.
{
"source": ["genesys.cloud.interaction"],
"detail-type": ["InteractionEvent"]
}
Lambda hits the concurrency limit and drops events. We’ve tried increasing the limit but it’s costly. Should we switch to a SQS FIFO queue as the target instead? How do we handle ordering with that?