EventBridge filter pattern failing to isolate conversation.end events for specific queue ID

NICE CXone API & Integrations
1

Need some help troubleshooting an EventBridge rule that is supposed to filter incoming events strictly for conversation.end events associated with a specific routing queue. We are building a downstream analytics pipeline in Singapore and only want to process transcripts for our premium support queue (queue-id-abc-123).

  1. Created an EventBridge rule using the AWS Console.
  2. Defined the event pattern JSON to match source: genesyscloud and detail-type: conversation.end.
  3. Added a filter condition on detail.queueId to match our specific queue ID.

The rule triggers for every single conversation end event across the entire org, ignoring the queueId filter. Here is the pattern I am using:

{
 "source": ["genesyscloud"],
 "detail-type": ["conversation.end"],
 "detail": {
 "queueId": ["queue-id-abc-123"]
 }
}

I verified via GET /api/v2/interactions/conversations that the queueId field is present in the payload. Is the path incorrect for the detail object? Or does the EventBridge consumer require a different attribute name like routing.queueId? The current setup is flooding our Lambda with irrelevant data.