Just recognized your posts, sorry for late answer. Infact, its not about privileges, but its about the stastistic configuration.
ex.
Stat Name : CurrNumbeLoginEsrv
Category:CurrentNumber
MainMask:*, ~NotMonitored, ~LoggedOut
Objects:GroupAgents, GroupPlaces
Subject:DNStatus
kindly explain more
Explain more on what?
The metric is there so you can see the parameters
Enviado de meu E6633 usando o Tapatalk
i have attached pulse screenshot for Agent Status of Chat, in that it says they are in inbound call and waiting for next hence they are for Chat users[
https://drive.google.com/open?id=1BcHYXNDqfLmS9u9xRChscugRUM9fSWff