Error in ORS logs

NICE CXone API & Integrations
1

Please comment regarding this ORS error.

What we’ve done:

  1. Exported the IRD VH subroutine .
  2. Converted it to xml.
  3. Imported the xml into ORS.

We’re trying to put a call through but we’re not getting past the VH_Offer block.

The following is an error that we are seeing frequently in the ORS logs:

expr=‘ERROR: ({invokeid:“”, message:“Error: Error invoking function setOptions. Line 1”, name:“error.script.Error”, origin:“”, origintype:“”, sendid:“”, type:“platform”})’ label=‘’ level=‘1’ />

Thank you .

2

Hi,

Based on provided log snipper, it fails when calling setOptions function. That’s all I can say as you provided minimal set of information.

R.

1 Like