Error in InfoMart logs

NICE CXone API & Integrations
1

Hi I See in OUR INFOMART log files as

“party ignored, number of objects for ixn > 1500” message?
“PARTYinfo ignoring source row with bad data during transformation: unexpected exception processing data for this Party (0002Ha8P6UHE2TU0-0000000000-00000000000049018965) : java.lang.NullPointerException” message.

What does it mean?

2

Hi, what is your GIM version?

after a quick look i found these:

Root Cause:
Java is running out of memory due to a large number of MM interactions affected by bogus routing strategy (> 300 parties)
GIM prior to 7.6.014.09 is susceptible to out-of-memory caused by VQ, not just by G_PARTY data.

Solution:
Upgrade to latest version of GIM.

  • set –Xmx1400m (or lower dependent on other application memory usage).
  • set -XX:GCTimeRatio=4.
  • set transformation-buffer-size=1.

cheers,