Enriching NICE CXone Agent Assist Context Windows with Go

What You Will Build

• A Go service that constructs, validates, and submits context enrichment payloads to the NICE CXone Agent Assist API.
• The implementation uses the CXone REST API endpoint POST /api/v2/agentassist/context/enrich with OAuth 2.0 client credentials.
• The tutorial covers Go 1.21+ with standard library HTTP clients, JSON serialization, and in-memory metrics tracking.

Prerequisites

• OAuth 2.0 Client Credentials flow with scopes: agentassist:context:write, agentassist:context:read, knowledge:read
• NICE CXone API v2
• Go 1.21 or later
• No external dependencies required. The implementation relies exclusively on the Go standard library.

Authentication Setup

NICE CXone requires OAuth 2.0 bearer tokens for all API requests. The following code implements a thread-safe token cache with automatic refresh logic to prevent 401 Unauthorized errors during high-throughput enrichment cycles.

package main

import (
	"bytes"
	"encoding/json"
	"fmt"
	"io"
	"net/http"
	"sync"
	"time"
)

type OAuthToken struct {
	AccessToken string `json:"access_token"`
	ExpiresIn   int64  `json:"expires_in"`
	TokenType   string `json:"token_type"`
}

type TokenCache struct {
	mu          sync.RWMutex
	token       *OAuthToken
	expiry      time.Time
	client      *http.Client
	authURL     string
	clientID    string
	clientSecret string
}

func NewTokenCache(authURL, clientID, clientSecret string) *TokenCache {
	return &TokenCache{
		client: &http.Client{Timeout: 10 * time.Second},
		authURL: authURL,
		clientID: clientID,
		clientSecret: clientSecret,
	}
}

func (tc *TokenCache) GetToken() (string, error) {
	tc.mu.RLock()
	if tc.token != nil && time.Now().Before(tc.expiry) {
		token := tc.token.AccessToken
		tc.mu.RUnlock()
		return token, nil
	}
	tc.mu.RUnlock()

	return tc.refreshToken()
}

func (tc *TokenCache) refreshToken() (string, error) {
	tc.mu.Lock()
	defer tc.mu.Unlock()

	// Double-check after acquiring write lock
	if tc.token != nil && time.Now().Before(tc.expiry) {
		return tc.token.AccessToken, nil
	}

	payload := fmt.Sprintf("grant_type=client_credentials&client_id=%s&client_secret=%s", 
		tc.clientID, tc.clientSecret)
	
	resp, err := tc.client.Post(tc.authURL, "application/x-www-form-urlencoded", bytes.NewReader([]byte(payload)))
	if err != nil {
		return "", fmt.Errorf("oauth token request failed: %w", err)
	}
	defer resp.Body.Close()

	if resp.StatusCode != http.StatusOK {
		body, _ := io.ReadAll(resp.Body)
		return "", fmt.Errorf("oauth token request returned %d: %s", resp.StatusCode, string(body))
	}

	var token OAuthToken
	if err := json.NewDecoder(resp.Body).Decode(&token); err != nil {
		return "", fmt.Errorf("oauth token decode failed: %w", err)
	}

	tc.token = &token
	tc.expiry = time.Now().Add(time.Duration(token.ExpiresIn-30) * time.Second) // 30s safety buffer
	return token.AccessToken, nil
}

Implementation

Step 1: Define Payload Structures and Validation Pipelines

The CXone Agent Assist API expects a structured JSON payload containing a context-ref, an entity-matrix, and an expand directive. The following structures map directly to the API schema. Validation logic checks for outdated records, privacy flags, and token limits before submission.

type EnrichPayload struct {
	ContextRef   string                 `json:"context-ref"`
	EntityMatrix map[string]interface{} `json:"entity-matrix"`
	Expand       []string               `json:"expand"`
	SessionID    string                 `json:"session-id"`
	AgentID      string                 `json:"agent-id"`
}

type EnrichRequest struct {
	Payload EnrichPayload
	MemoryLimitBytes int
	MaxTokens        int
}

type AuditLog struct {
	Timestamp    time.Time `json:"timestamp"`
	EventID      string    `json:"event-id"`
	Action       string    `json:"action"`
	Status       string    `json:"status"`
	LatencyMs    int64     `json:"latency-ms"`
	TokenCount   int       `json:"token-count"`
	Truncated    bool      `json:"truncated"`
	ErrorMessage string    `json:"error-message,omitempty"`
}

// ValidatePrivacyAndFreshness checks for privacy flags and outdated records in the entity matrix.
func ValidatePrivacyAndFreshness(matrix map[string]interface{}, maxAgeHours int) error {
	now := time.Now()
	for key, val := range matrix {
		if m, ok := val.(map[string]interface{}); ok {
			if privacy, exists := m["privacy-restricted"]; exists && privacy.(bool) {
				return fmt.Errorf("privacy flag detected on entity: %s", key)
			}
			if timestamp, exists := m["last-updated"]; exists {
				if t, ok := timestamp.(float64); ok {
					updated := time.Unix(int64(t), 0)
					if now.Sub(updated).Hours() > float64(maxAgeHours) {
						return fmt.Errorf("outdated record detected on entity: %s", key)
					}
				}
			}
		}
	}
	return nil
}

Step 2: Construct and Validate the Enrichment Payload

Context windows have strict token limits. The following function calculates approximate token usage, verifies schema compliance, and applies automatic truncation to string values in the entity-matrix when limits are exceeded. This prevents 400 Bad Request errors caused by payload size violations.

import "strings"

// approximateTokenCount provides a conservative word-split token estimation.
func approximateTokenCount(text string) int {
	return len(strings.Fields(text))
}

// TruncatePayload reduces payload size until it falls under the token limit.
func TruncatePayload(payload *EnrichPayload, maxTokens int) bool {
	currentTokens := approximateTokenCount(payload.ContextRef)
	for _, v := range payload.EntityMatrix {
		if s, ok := v.(string); ok {
			currentTokens += approximateTokenCount(s)
		}
	}

	if currentTokens <= maxTokens {
		return false
	}

	// Iterative truncation strategy
	for currentTokens > maxTokens {
		truncated := false
		for key, val := range payload.EntityMatrix {
			if s, ok := val.(string); ok && len(s) > 50 {
				cutoff := len(s) / 2
				payload.EntityMatrix[key] = s[:cutoff] + "...[truncated]"
				currentTokens -= approximateTokenCount(s[cutoff:])
				truncated = true
				break
			}
		}
		if !truncated {
			break // Cannot truncate further safely
		}
	}
	return true
}

Step 3: Execute Atomic HTTP POST with Retry and Truncation

The enrichment operation must be atomic. The following function handles the HTTP POST lifecycle, including 429 rate-limit retry logic with exponential backoff, format verification, and latency measurement.

type CXoneClient struct {
	BaseURL      string
	TokenCache   *TokenCache
	HTTPClient   *http.Client
	CRMWebhookURL string
}

func (c *CXoneClient) EnrichContext(req EnrichRequest) (*AuditLog, error) {
	start := time.Now()
	log := &AuditLog{
		Timestamp: start,
		EventID:   fmt.Sprintf("enrich-%d", start.UnixNano()),
		Action:    "context-enrichment",
	}

	// Step 1: Validate privacy and freshness
	if err := ValidatePrivacyAndFreshness(req.Payload.EntityMatrix, 24); err != nil {
		log.Status = "failed-validation"
		log.ErrorMessage = err.Error()
		log.LatencyMs = time.Since(start).Milliseconds()
		return log, err
	}

	// Step 2: Token validation and truncation
	truncated := TruncatePayload(&req.Payload, req.MaxTokens)
	log.Truncated = truncated
	log.TokenCount = approximateTokenCount(fmt.Sprintf("%v", req.Payload))

	// Step 3: Serialize payload
	jsonData, err := json.Marshal(req.Payload)
	if err != nil {
		log.Status = "failed-serialization"
		log.ErrorMessage = err.Error()
		return log, err
	}

	if len(jsonData) > req.MemoryLimitBytes {
		log.Status = "failed-memory-limit"
		log.ErrorMessage = "payload exceeds memory constraint"
		return log, err
	}

	// Step 4: Atomic POST with retry logic
	var lastErr error
	for attempt := 0; attempt < 4; attempt++ {
		token, err := c.TokenCache.GetToken()
		if err != nil {
			lastErr = err
			continue
		}

		httpReq, _ := http.NewRequest("POST", c.BaseURL+"/api/v2/agentassist/context/enrich", bytes.NewReader(jsonData))
		httpReq.Header.Set("Authorization", "Bearer "+token)
		httpReq.Header.Set("Content-Type", "application/json")
		httpReq.Header.Set("Accept", "application/json")

		resp, err := c.HTTPClient.Do(httpReq)
		if err != nil {
			lastErr = err
			continue
		}
		defer resp.Body.Close()

		body, _ := io.ReadAll(resp.Body)

		if resp.StatusCode == http.StatusTooManyRequests {
			backoff := time.Duration(1<<attempt) * time.Second
			time.Sleep(backoff)
			continue
		}

		if resp.StatusCode >= 400 {
			lastErr = fmt.Errorf("api error %d: %s", resp.StatusCode, string(body))
			continue
		}

		// Success
		log.Status = "success"
		log.LatencyMs = time.Since(start).Milliseconds()
		
		// Step 5: Trigger CRM webhook sync
		go c.syncCRM(req.Payload, string(body))
		return log, nil
	}

	log.Status = "failed-network"
	log.ErrorMessage = lastErr.Error()
	log.LatencyMs = time.Since(start).Milliseconds()
	return log, lastErr
}

func (c *CXoneClient) syncCRM(payload EnrichPayload, apiResponse string) {
	webhookPayload := map[string]interface{}{
		"source":      "cxone-agent-assist",
		"session_id":  payload.SessionID,
		"agent_id":    payload.AgentID,
		"context_ref": payload.ContextRef,
		"timestamp":   time.Now().UTC().Format(time.RFC3339),
	}
	
	data, _ := json.Marshal(webhookPayload)
	req, _ := http.NewRequest("POST", c.CRMWebhookURL, bytes.NewReader(data))
	req.Header.Set("Content-Type", "application/json")
	http.DefaultClient.Do(req)
}

Step 4: Synchronize, Track, and Log Enrichment Events

The following code exposes the enricher as an HTTP service, implements success rate tracking, and writes structured audit logs for governance compliance.

type Metrics struct {
	mu             sync.Mutex
	TotalRequests  int64
	Successful     int64
	TotalLatencyMs int64
}

func (m *Metrics) Record(success bool, latencyMs int64) {
	m.mu.Lock()
	defer m.mu.Unlock()
	m.TotalRequests++
	if success {
		m.Successful++
	}
	m.TotalLatencyMs += latencyMs
}

func (m *Metrics) GetSuccessRate() float64 {
	m.mu.Lock()
	defer m.mu.Unlock()
	if m.TotalRequests == 0 {
		return 0.0
	}
	return float64(m.Successful) / float64(m.TotalRequests)
}

func main() {
	metrics := &Metrics{}
	auditLogger := log.New(os.Stdout, "AUDIT: ", log.LstdFlags)

	client := &CXoneClient{
		BaseURL:       "https://api-us-02.nicecxone.com",
		TokenCache:    NewTokenCache("https://api-us-02.nicecxone.com/oauth/token", "YOUR_CLIENT_ID", "YOUR_CLIENT_SECRET"),
		HTTPClient:    &http.Client{Timeout: 30 * time.Second},
		CRMWebhookURL: "https://your-crm-endpoint.com/webhooks/cxone-sync",
	}

	http.HandleFunc("/enrich", func(w http.ResponseWriter, r *http.Request) {
		if r.Method != http.MethodPost {
			http.Error(w, "method not allowed", http.StatusMethodNotAllowed)
			return
		}

		var req EnrichRequest
		if err := json.NewDecoder(r.Body).Decode(&req); err != nil {
			http.Error(w, "invalid json", http.StatusBadRequest)
			return
		}

		req.MemoryLimitBytes = 256 * 1024 // 256KB limit
		req.MaxTokens = 4096

		auditLog, err := client.EnrichContext(req)
		metrics.Record(err == nil, auditLog.LatencyMs)

		auditLogger.Printf("%s", string(mustMarshalJSON(auditLog)))

		w.Header().Set("Content-Type", "application/json")
		if err != nil {
			w.WriteHeader(http.StatusInternalServerError)
			json.NewEncoder(w).Encode(map[string]string{"error": err.Error()})
			return
		}

		w.WriteHeader(http.StatusOK)
		json.NewEncoder(w).Encode(map[string]interface{}{
			"status":        "enriched",
			"success_rate":  metrics.GetSuccessRate(),
			"avg_latency":   metrics.TotalLatencyMs / metrics.TotalRequests,
		})
	})

	fmt.Println("Enricher service listening on :8080")
	http.ListenAndServe(":8080", nil)
}

func mustMarshalJSON(v interface{}) []byte {
	b, _ := json.Marshal(v)
	return b
}

Complete Working Example

The following file combines all components into a single, runnable Go module. Save it as main.go, replace the placeholder credentials, and execute with go run main.go.

package main

import (
	"bytes"
	"encoding/json"
	"fmt"
	"io"
	"log"
	"net/http"
	"os"
	"strings"
	"sync"
	"time"
)

type OAuthToken struct {
	AccessToken string `json:"access_token"`
	ExpiresIn   int64  `json:"expires_in"`
	TokenType   string `json:"token_type"`
}

type TokenCache struct {
	mu           sync.RWMutex
	token        *OAuthToken
	expiry       time.Time
	client       *http.Client
	authURL      string
	clientID     string
	clientSecret string
}

func NewTokenCache(authURL, clientID, clientSecret string) *TokenCache {
	return &TokenCache{
		client:       &http.Client{Timeout: 10 * time.Second},
		authURL:      authURL,
		clientID:     clientID,
		clientSecret: clientSecret,
	}
}

func (tc *TokenCache) GetToken() (string, error) {
	tc.mu.RLock()
	if tc.token != nil && time.Now().Before(tc.expiry) {
		token := tc.token.AccessToken
		tc.mu.RUnlock()
		return token, nil
	}
	tc.mu.RUnlock()
	return tc.refreshToken()
}

func (tc *TokenCache) refreshToken() (string, error) {
	tc.mu.Lock()
	defer tc.mu.Unlock()
	if tc.token != nil && time.Now().Before(tc.expiry) {
		return tc.token.AccessToken, nil
	}

	payload := fmt.Sprintf("grant_type=client_credentials&client_id=%s&client_secret=%s", tc.clientID, tc.clientSecret)
	resp, err := tc.client.Post(tc.authURL, "application/x-www-form-urlencoded", bytes.NewReader([]byte(payload)))
	if err != nil {
		return "", fmt.Errorf("oauth token request failed: %w", err)
	}
	defer resp.Body.Close()

	if resp.StatusCode != http.StatusOK {
		body, _ := io.ReadAll(resp.Body)
		return "", fmt.Errorf("oauth token request returned %d: %s", resp.StatusCode, string(body))
	}

	var token OAuthToken
	if err := json.NewDecoder(resp.Body).Decode(&token); err != nil {
		return "", fmt.Errorf("oauth token decode failed: %w", err)
	}

	tc.token = &token
	tc.expiry = time.Now().Add(time.Duration(token.ExpiresIn-30) * time.Second)
	return token.AccessToken, nil
}

type EnrichPayload struct {
	ContextRef   string                 `json:"context-ref"`
	EntityMatrix map[string]interface{} `json:"entity-matrix"`
	Expand       []string               `json:"expand"`
	SessionID    string                 `json:"session-id"`
	AgentID      string                 `json:"agent-id"`
}

type EnrichRequest struct {
	Payload          EnrichPayload
	MemoryLimitBytes int
	MaxTokens        int
}

type AuditLog struct {
	Timestamp    time.Time `json:"timestamp"`
	EventID      string    `json:"event-id"`
	Action       string    `json:"action"`
	Status       string    `json:"status"`
	LatencyMs    int64     `json:"latency-ms"`
	TokenCount   int       `json:"token-count"`
	Truncated    bool      `json:"truncated"`
	ErrorMessage string    `json:"error-message,omitempty"`
}

func ValidatePrivacyAndFreshness(matrix map[string]interface{}, maxAgeHours int) error {
	now := time.Now()
	for key, val := range matrix {
		if m, ok := val.(map[string]interface{}); ok {
			if privacy, exists := m["privacy-restricted"]; exists && privacy.(bool) {
				return fmt.Errorf("privacy flag detected on entity: %s", key)
			}
			if timestamp, exists := m["last-updated"]; exists {
				if t, ok := timestamp.(float64); ok {
					updated := time.Unix(int64(t), 0)
					if now.Sub(updated).Hours() > float64(maxAgeHours) {
						return fmt.Errorf("outdated record detected on entity: %s", key)
					}
				}
			}
		}
	}
	return nil
}

func approximateTokenCount(text string) int {
	return len(strings.Fields(text))
}

func TruncatePayload(payload *EnrichPayload, maxTokens int) bool {
	currentTokens := approximateTokenCount(payload.ContextRef)
	for _, v := range payload.EntityMatrix {
		if s, ok := v.(string); ok {
			currentTokens += approximateTokenCount(s)
		}
	}
	if currentTokens <= maxTokens {
		return false
	}
	for currentTokens > maxTokens {
		truncated := false
		for key, val := range payload.EntityMatrix {
			if s, ok := val.(string); ok && len(s) > 50 {
				cutoff := len(s) / 2
				payload.EntityMatrix[key] = s[:cutoff] + "...[truncated]"
				currentTokens -= approximateTokenCount(s[cutoff:])
				truncated = true
				break
			}
		}
		if !truncated {
			break
		}
	}
	return true
}

type CXoneClient struct {
	BaseURL       string
	TokenCache    *TokenCache
	HTTPClient    *http.Client
	CRMWebhookURL string
}

func (c *CXoneClient) EnrichContext(req EnrichRequest) (*AuditLog, error) {
	start := time.Now()
	log := &AuditLog{Timestamp: start, EventID: fmt.Sprintf("enrich-%d", start.UnixNano()), Action: "context-enrichment"}

	if err := ValidatePrivacyAndFreshness(req.Payload.EntityMatrix, 24); err != nil {
		log.Status = "failed-validation"
		log.ErrorMessage = err.Error()
		log.LatencyMs = time.Since(start).Milliseconds()
		return log, err
	}

	truncated := TruncatePayload(&req.Payload, req.MaxTokens)
	log.Truncated = truncated
	log.TokenCount = approximateTokenCount(fmt.Sprintf("%v", req.Payload))

	jsonData, err := json.Marshal(req.Payload)
	if err != nil {
		log.Status = "failed-serialization"
		log.ErrorMessage = err.Error()
		return log, err
	}
	if len(jsonData) > req.MemoryLimitBytes {
		log.Status = "failed-memory-limit"
		log.ErrorMessage = "payload exceeds memory constraint"
		return log, err
	}

	var lastErr error
	for attempt := 0; attempt < 4; attempt++ {
		token, err := c.TokenCache.GetToken()
		if err != nil {
			lastErr = err
			continue
		}

		httpReq, _ := http.NewRequest("POST", c.BaseURL+"/api/v2/agentassist/context/enrich", bytes.NewReader(jsonData))
		httpReq.Header.Set("Authorization", "Bearer "+token)
		httpReq.Header.Set("Content-Type", "application/json")
		httpReq.Header.Set("Accept", "application/json")

		resp, err := c.HTTPClient.Do(httpReq)
		if err != nil {
			lastErr = err
			continue
		}
		defer resp.Body.Close()

		body, _ := io.ReadAll(resp.Body)
		if resp.StatusCode == http.StatusTooManyRequests {
			time.Sleep(time.Duration(1<<attempt) * time.Second)
			continue
		}
		if resp.StatusCode >= 400 {
			lastErr = fmt.Errorf("api error %d: %s", resp.StatusCode, string(body))
			continue
		}

		log.Status = "success"
		log.LatencyMs = time.Since(start).Milliseconds()
		go c.syncCRM(req.Payload, string(body))
		return log, nil
	}

	log.Status = "failed-network"
	log.ErrorMessage = lastErr.Error()
	log.LatencyMs = time.Since(start).Milliseconds()
	return log, lastErr
}

func (c *CXoneClient) syncCRM(payload EnrichPayload, apiResponse string) {
	webhookPayload := map[string]interface{}{
		"source":      "cxone-agent-assist",
		"session_id":  payload.SessionID,
		"agent_id":    payload.AgentID,
		"context_ref": payload.ContextRef,
		"timestamp":   time.Now().UTC().Format(time.RFC3339),
	}
	data, _ := json.Marshal(webhookPayload)
	req, _ := http.NewRequest("POST", c.CRMWebhookURL, bytes.NewReader(data))
	req.Header.Set("Content-Type", "application/json")
	http.DefaultClient.Do(req)
}

type Metrics struct {
	mu             sync.Mutex
	TotalRequests  int64
	Successful     int64
	TotalLatencyMs int64
}

func (m *Metrics) Record(success bool, latencyMs int64) {
	m.mu.Lock()
	defer m.mu.Unlock()
	m.TotalRequests++
	if success {
		m.Successful++
	}
	m.TotalLatencyMs += latencyMs
}

func (m *Metrics) GetSuccessRate() float64 {
	m.mu.Lock()
	defer m.mu.Unlock()
	if m.TotalRequests == 0 {
		return 0.0
	}
	return float64(m.Successful) / float64(m.TotalRequests)
}

func main() {
	metrics := &Metrics{}
	auditLogger := log.New(os.Stdout, "AUDIT: ", log.LstdFlags)

	client := &CXoneClient{
		BaseURL:       "https://api-us-02.nicecxone.com",
		TokenCache:    NewTokenCache("https://api-us-02.nicecxone.com/oauth/token", "YOUR_CLIENT_ID", "YOUR_CLIENT_SECRET"),
		HTTPClient:    &http.Client{Timeout: 30 * time.Second},
		CRMWebhookURL: "https://your-crm-endpoint.com/webhooks/cxone-sync",
	}

	http.HandleFunc("/enrich", func(w http.ResponseWriter, r *http.Request) {
		if r.Method != http.MethodPost {
			http.Error(w, "method not allowed", http.StatusMethodNotAllowed)
			return
		}
		var req EnrichRequest
		if err := json.NewDecoder(r.Body).Decode(&req); err != nil {
			http.Error(w, "invalid json", http.StatusBadRequest)
			return
		}
		req.MemoryLimitBytes = 256 * 1024
		req.MaxTokens = 4096

		auditLog, err := client.EnrichContext(req)
		metrics.Record(err == nil, auditLog.LatencyMs)
		auditLogger.Printf("%s", string(mustMarshalJSON(auditLog)))

		w.Header().Set("Content-Type", "application/json")
		if err != nil {
			w.WriteHeader(http.StatusInternalServerError)
			json.NewEncoder(w).Encode(map[string]string{"error": err.Error()})
			return
		}
		w.WriteHeader(http.StatusOK)
		json.NewEncoder(w).Encode(map[string]interface{}{
			"status":        "enriched",
			"success_rate":  metrics.GetSuccessRate(),
			"avg_latency":   metrics.TotalLatencyMs / metrics.TotalRequests,
		})
	})

	fmt.Println("Enricher service listening on :8080")
	http.ListenAndServe(":8080", nil)
}

func mustMarshalJSON(v interface{}) []byte {
	b, _ := json.Marshal(v)
	return b
}

Common Errors & Debugging

Error: 401 Unauthorized

• Cause: The OAuth token has expired or the client credentials are invalid. The token cache refresh logic failed or returned a malformed response.
• Fix: Verify the client_id and client_secret match a CXone integration with the agentassist:context:write scope. Check the token endpoint response for syntax errors. Ensure the safety buffer in the cache does not expire prematurely during high-load periods.

Error: 403 Forbidden

• Cause: The OAuth token lacks the required scopes or the integration lacks permissions to access the Agent Assist context module.
• Fix: Navigate to the CXone admin console, locate the integration, and confirm agentassist:context:write and knowledge:read are assigned. Regenerate the token and retry the request.

Error: 429 Too Many Requests

• Cause: The CXone API rate limit has been exceeded. High-frequency enrichment calls without backoff trigger cascading rejections.
• Fix: The implementation includes exponential backoff retry logic. Verify that your calling application does not spawn unbounded goroutines. Implement a token bucket or semaphore to cap concurrent enrichment requests to 50 per second.

Error: 400 Bad Request (Schema or Token Limit)

• Cause: The payload exceeds the MaxTokens threshold or contains malformed JSON. The entity-matrix contains unsupported data types.
• Fix: Enable the truncation pipeline. Verify that all values in entity-matrix are strings, numbers, or booleans. CXone rejects nested arrays without explicit schema definitions. Validate the payload against the EnrichPayload struct before serialization.

Official References

• NICE CXone Agent Assist Context API Documentation
• NICE CXone OAuth 2.0 Authentication Guide
• Go Standard Library net/http Package
• NICE CXone API Rate Limiting Policies