Email Server shutdown, checked the logs and found
OutOfMemoryError: Java heap space
the question is where can I increase Java memory to fix this issue? Thanks
You can find the file “JavaEmailServerDriver” in Email server installation directory. Increase “-Xmx512M” to the value which you want to configure.
Awesome thanks, do I increase the -Xmx512M only, anything else need to be changed in CME for example?
Just modify
Done, thanks for your help guys!
FYI:
In the majority of cases, you can set the xmx memory value switch (-xmx512M) within the start-up parameters in CIM/CME/Administrator. In that way, if you need to shut-down/restart gracefully (using Administrator or SCI), the parameter will be automatically invoked.
Otherwise, you will need to remember to add the -xmx switch to the start-up parameters, each time to need to restart the Application on the Server.
Exactly Adam! Very good point. I just ran across it this morning in a test environment at a client. There is a lonnnnng story behind this, but the short version is that rather than comb through configurations, I bounced test in two different test environments and much of it didn’t match. Environment #1 was set up by a Genesys guru, environment #2 was set up by a Genesys…ummmm…quack.