Email Send - Not working

NICE CXone API & Integrations
1

Hi,

I have installed the MM Email components and configured a test account to receive emails. In the Email Server Java application, SMTP CLIENT option - I have configured the corp email server IP, port - 25, authentication - true, and provided the username and password also. But still the mails are not sent from ESJ.

Error Message:

Service ‘Email’ failed in method ‘Send’ (ErrorCode=710 ErrorMsg=Connnection to SMTP Server host ‘xxx.xxx.x.xx’, port 25 failed.).
11:33:29.281 Trc 25020 [SvcSrvW-1] <6 0000Ga669QHG000W> Service ‘Email’ method ‘Send’ ended, processing time (ms): 1688.
11:33:29.281 Std 25080 [SvcSrvW-1] <6> Exception message: Connnection to SMTP Server host ‘xxx.xxx.x.xx’, port 25 failed..
11:33:29.281 Trc 25097 [SvcSrvW-1] <6> Response: Id=6|Type=Fault|Service=Email|Method=Send|Parameters=[FaultCode=“710”|FaultString=“06:03:29.281 Server: E-MailServer Msg: Connnection to SMTP Server host ‘xxx.xxx.x.xx’, port 25 failed.”]|UserData=.
11:33:29.312 Trc 25098 [SvcSrvW-1] <6> ‘Email.Send’ (request id 6) handling duration : 1734 ms.

IIn the same ESJ server - I have configured the same email account in outlook and from there am able to receive and send emails. Any pointers would be helpful.

Thanks.

2

Can you ping your server and do a telnet to port 25?

2 Likes
3

I am able to ping the server but for telnet, getting error “Connecting To xxx.xxx.x.xx…Could not open connection to the host, on port 25:Connect failed”

2 Likes
4

Hi,

Then the issue is not on Genesys Email Server side but on network side. Probably there is a firewall blocking port 25…

R.

5

Hi Rene,

System admin mentioned that there is no firewall and I am able to telnet to the same SMTP server port 25 from other machines in the same network.

I dont see any other applications using this port also :frowning:

6

Ok…if other machines are able to telnet maybe those machines are on a secondary VLAN, am I right?
Now if you can’t telnet the port 25 then you can’t blame Genesys at all, right? Something on your network/OS/Mail server is blocking such traffic, we can’t determine what, ask you network and IT guys to help.
No other applications using SMTP? Outlook maybe? External mail servers?..

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