Edge Flow Timeout on Legal Hold Bulk Export

Voice & Telephony
1

Why is this setting causing a 504 Gateway Timeout when triggering a bulk export job for WhatsApp metadata via the BYOC Edge? The flow executes successfully for voice recordings but hangs indefinitely on digital channels. We are using the latest Edge runtime version in the London region.

The S3 integration credentials are valid, and the job ID is generated. However, the webhook payload never returns the completion status. Is there a specific timeout configuration for digital channel exports that differs from voice?

2

This happens because the Edge runtime hitting its default idle timeout for long-running export jobs. The WebSocket connection drops before the S3 upload completes.

Check the flow’s timeout settings in Architect. Increase the execution timeout to 300 seconds for the export step. This aligns better with bulk data processing.

"timeout": 300000

Verify the JMeter scenario isn’t keeping connections open too long.