Struggling to understand why the Terraform provider rejects the BYOC edge configuration.
Error: Error creating edge deployment: 403 Forbidden
{
“error”: “insufficient_privileges”,
“message”: “User lacks permission to modify BYOC analytics endpoints”
}
Using genesyscloud provider v1.12.0. The service account has Org Admin and Analytics Admin roles. The edge cluster is registered and healthy. This works fine in the US-East region but fails in Sydney. Any known regional restrictions on BYOC analytics scope?
I’d suggest checking out at the specific permissions granted within the Sydney region.
Regional deployments often enforce stricter boundary controls for BYOC analytics. Verify the service account has explicit access to the edge configuration scope in that environment, not just Org Admin.
TL;DR: It depends, but generally… the 403 is likely a token scope issue in the non-default region, not a missing IAM role.
It depends, but generally… regional boundaries in Genesys Cloud handle OAuth token propagation differently for BYOC endpoints. The suggestion above about checking explicit permissions is valid, but from a load testing perspective, the real bottleneck is often the token’s regional validity. When you authenticate via the standard us-east-1 endpoint, the resulting access token might not carry the necessary claims for ap-southeast-2 edge configs.
I ran into this while stress-testing the recording API across regions. The fix was to explicitly scope the token to the target region during the initial auth handshake.
Here is how you can adjust your Terraform provider configuration to force region-specific token acquisition:
provider "genesyscloud" {
client_id = var.client_id
client_secret = var.client_secret
# Explicitly set the region to ensure the token is valid for local edge configs
region = "ap-southeast-2"
}
If you are using custom scripts to generate tokens for JMeter, ensure the scope parameter includes admin:edge:config. Also, check if your service account’s JWT has a region restriction applied by your cloud admin. Sometimes, even with Org Admin, the token is flagged as “us-only” unless explicitly re-issued in the local region.
Try regenerating the token with the ap-southeast-2 base URL and see if the 403 persists. If it does, check the audit logs for a specific “region_mismatch” error code. This usually points to a token scope issue rather than a missing role assignment.