Looking for advice on a recurring 502 Bad Gateway when calling /api/v2/edges/clusters to provision new BYOC environments via our AppFoundry integration. The payload includes valid AWS credentials and region settings, yet the request times out after 30 seconds. This occurs consistently for tenants in us-west-2. Is there a known latency issue with the Edge provisioning service, or should we implement exponential backoff in our retry logic?
Have you tried isolating the network latency between the AppFoundry instance and the Edge provisioning endpoint? The 502 Bad Gateway often masks a deeper timeout issue within the underlying infrastructure rather than a logic error in your payload.
[ERROR] 502 Bad Gateway: upstream timed out (110: Connection timed out) while connecting to upstream, client: 10.0.0.5, server: api.genesys.cloud, request: “POST /api/v2/edges/clusters HTTP/1.1”
This specific log indicates the load balancer dropped the connection before the backend could respond. While the payload schema might be valid, the 30-second window is frequently insufficient for cross-region resource validation in us-west-2. Consider adjusting the timeout configuration in your integration settings or verifying that the AWS credentials have sufficient IAM permissions to provision resources without additional handshake delays. The performance dashboard for Edge clusters often shows these provisioning spikes during peak hours.