E-mail -Media Type in genesys

NICE CXone API & Integrations
1

Hi all,

we are trying to develop an email client in Genesys Demosrv. first we are establishing connection with Ixn Server(Interaction server) .when we add the media type email as a key value collection -for second parameter it is expecting an object in the following statement “medialist.addObject(“email”,0)” can u plz suggest and provide a solution for adding the media type.

code snippet

public boolean requestLogin(String strAgentId, String strPlaceid,
IxnSrvConnect ixnSrvConnect){
try{
KeyValueCollection medialist = new KeyValueCollection();
medialist.addObject(“email”,0);
InteractionServerProtocol inxProtocol = ixnSrvConnect.getinxProtocol();
RequestAgentLogin requestLogin =
RequestAgentLogin.create(101, strPlaceid, ReasonInfo.create());
requestLogin.setAgentId(strAgentId);
requestLogin.setMediaList(medialist);
Message message = inxProtocol.request(requestLogin);

		if(message.messageId()== EventError.ID)
			return false;
	
	}catch(Exception e){
		e.printStackTrace();
	}

Thanks in advance

2

Probably, you need to check the Configuration Server

  • Resources
    • Business Attributes
      • Media Type
        • Attribute Values

Check whether email is there?
You can add the media list from there.

2 Likes
3

see code sample from DevZone

1 Like