Duplicate interacions when searching UCS with PSDK RequestSearch

Hello,

I am performing a query to UCS using RequestSearch and some conditions. For example:

RequestSearch req_search = RequestSearch.Create();

req_search.MaxResults = 100;

req_search.Query = "SentDate:[2017-04-01T00:00:00 TO 2017-05-07T23:59:59] AND FromAddress:*xxx.xxx* AND TypeId:"Inbound"";

req_search.IndexName = "interaction";

IMessage res = protocol.Request(req_search);

The thing is that I get several interactions with the same ID. I would like to get only one record for each ID, the most recent one.

Is there any way to acomplish this?

Thanks.

Ricardo.

Reindex the index files on UCS level from scratch (by related option on UCS application level)

Thank you Kubig,

I will check with the administrators if they can do it.

Thanks.

If they know Genesys, they will be able to do that. It is general function of UCS component - so, just configuration change and restart, nothing else.

They did this reindex and it looks like it is working!

Thank you very much

Ricardo.

You are welcome, I am glad it helped!