Does Genesys ORS need a license ?

Lorenzo · May 7, 2015, 9:45am

Hello,

I would like to know if Genesys orchestration needs a license.

Thanks !

system · May 7, 2015, 11:11am

Commercial or Technical?

Lorenzo · May 7, 2015, 11:46am

Does it need a commercial and/or technical license ?

system · May 7, 2015, 12:20pm

ORS is an intrinsic part of the (Interaction/Voice) Routing Solution, which is licensed.

Do you mean “Can I deploy multiple ORS instances?”

cavagnaro · May 7, 2015, 12:56pm

I think he means, on his current Genesys environment with conventional URS, can he deploy ORS without any new license? I think you can without problems.

Lorenzo · May 7, 2015, 1:56pm

Correct Cavagnaro : we already have a Genesys Contact Center in place with URS, GVP and would like to add ORS.

system · May 7, 2015, 6:09pm

…inclusive…

cavagnaro · May 7, 2015, 9:19pm

Inclusive? Don’t understand

system · May 7, 2015, 10:00pm

Sorry Cav

If you have URS, you can use ORS… it’s inclusive.