Hello,
Is there any way to show a name instead of number when a Cisco extension is dialed the RP number?
There is a SIP Trunk between Cisco and Genesys and a number on Cisco is routed to Genesys RP via this SIP Trunk.
We want to show a name on Cisco phone instead of RP number when the routed number is dialed.
Thank you,
Use p-asserted-identity
Hi Kubig,
Thank you for your response. I tried to change the p-asserted-identity option for RP however it has effect on caller details. We need to add a display name for RP dialed from Cisco phones.
I guess we need to change To Header from To: sip:RP@10.31.X.X to To: “Call Center” sip:RP@10.31.X.X
Is there anything did i miss with this option?
Thank you,
In this case, it must be configured on Cisco level as it has nothing to do with Genesys.
Thank you for your help.
Best Regards,
it has to done from the Genesys .
it has to done from the Genesys .
??? What do you exactly mean?
be default there will be 3 values
Origin : inbound call to XXXXX
Queue : VQ/RP (here you ca edit)
Language :
I think you are talking about different topic
sorry i got mistaken..