Display Interaction ID in softphone

Genesys Cloud Routing
21

Hi I just want you to copy value of interactionid to new key and display new key. InteractionId is not changing during interaction life cycle. So you cant loose it.
As I wrote previously, if this will not work, then I cant help anymore. Issue can be possibly between keyboard, chair and screen :-D.
Br Robert

Odoslané z D5803 pomocou Tapatalku

22

try toast.case-data.format-business-attribute

23

Hi Jones,
toast is popup window displayed at rifht-bottom corner of the screen. When interaction is ringing, it appears. By this option you enable user data there.
Br
Robert

Odoslané z D5803 pomocou Tapatalku

24

I thought that is what he wanted?

Not sure what else he means with “pop-up” ?