Is it possible to reconcile the divergence in abandonment rates reported by the Performance Dashboard against the actual disconnect events logged in Architect for our EU-West BYOC instance? The dashboard indicates a 12% abandonment rate for the primary sales queue, whereas the flow audit trails show only 4% of sessions terminating at the ‘Queue’ block. This variance impacts our service level calculations significantly. The environment is Genesys Cloud EU-West, version 2024.2. We are utilizing standard predictive routing without custom APIs. Has anyone identified a configuration setting in the Performance view that filters specific disconnect codes, or is this a known latency issue with metric aggregation? We require precise alignment for compliance reporting.