Our directory search doesn’t return users who have custom profile fields populated but no phone number.
We added a ‘Department Code’ custom field to all user profiles. When I search the directory by name, users without a phone number don’t appear in results. Is the directory search filtering out users without telephony attributes?
The directory search API prioritizes users with active telephony configuration.
Users without a phone number or station association are de-prioritized in search results. They still exist in the system but may not appear in the first page of results. Use the GET /api/v2/users/search endpoint with explicit field filters to find them. The directory UI search has this limitation but the API does not.