Different connid when making transfer

Voice & Telephony
1

Hello

When we make a transfer to another switch , the connid on the remote switch is not the same that the initiate switch.

Site 1 answer the call and make a transfer connid : 0088025412dcb001

A new conn id in the site 1 is created for a transfer : 0088025412dcb003

And on the site 3, the remote switch, a new connid is created 0092025412dfe001 and the is no another connid on RequestSetCallInfo

1- Why there is a new connid on the remote switch?
2- how we can make a relation with the first connid (site1) on the switch 3 ? Why , on the remote switch we dont find the first connid 0088025412dcb001 ?
3- How we can make make the relation between them in statistic?

I think there is some options not updated because on the production environnment, the connid is the same from the beggining and on the remote switch

Thk you for your help

2

Check your ISCC configuration, it seems that the cause should be there. About statistics, it depends on used system (GIM, CCA).

3

Hello Kubig

Thk for your quick response, but how i can check them ? ( ISCC options)
Is it on t server options or Sip server?

4

If you do not know what ISCC is and how is configured, how did you deploy your env? According to this I strongly suggest to contact your Genesys expert to maintain that.

ISCC configuration is mainly configured on switch object.

5

I ask you which options to change specificly.0
Also , Target Type are on" ISCC" and Route type on “Route” on both switch

6

Do not know your env, what type of PBX are you using, etc. So, you have to check ISCC functions and configuration according to the documentation.

7

Check version of TServers, configurations as stated about ISCC. Compare to your PRD environment where it works.
You provide no logs, configurations, anything, in that way help is hard

8

i have change some options of the cof features, its running correctly now.

The connid is the same now

Thk you