Difference between flexchat protocol and basic chat protocol

NICE CXone API & Integrations
1

Hi,

Can someone tell me the difference between flexchat protocol and basicchat protocol.

If i am trying to hit my chat server directly with my own chat UI which protocol should i be using?

Thanks and Advance
Raj

2

Basic Chat Protocol is used for Agent wise communication or using Window Application.

Flex Chat Protocol is used for Web Oriented application and like Customer trying to access chat server

3 Likes
3

Also Basic chat protocol is connection oriented, while Flex chat protocol is connectionless (so allow to work over HTTP).