Hi,
Is there anyway of showing the number of current call being dialed in CCpulse without a CPD Server? As far as I know the statserver is receiving the EventDialling so that sould be possible.
Tks
not sure what environment does “without a CPD Server” refer to?!
guidelines:
Case 1: Genesys OCS with line-side CPD dialer
- create a place group
- shortcut all dialer ports in the place group
- create DN stats to show current dialer ports in use
- OffHook, Dialing, OutboundCall, Hold (during transfer…),…
- totalNumber and MaxNumber of DN type can be configuired as well
Case 2: Genesys OCS with Avaya classified boards
- never try to get current dialer in production environment
- calls will be ‘dialed’ on the RP (the VDN in Avaya)
- need to ‘capture’ events when dialing at VDN and
create CCPulse corresponding stat types
Case 3: No Genesys OCS, manual outbound dialing only
- similar to case 1
- create a Place group for ALL extensions making outbound calls
- other steps are identical
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I hate anything static, so I would just go ahead and create one virtual agent group with everyone in it.
Then I would just open it in CCP and just look at number of outbound calls. As, you can always just filter by CallType=3 (outbound) as well 
I will ask someone to come up with a pretty picture!
First you need to create a VAG.
Here we are using LoggedIn command to add all agents under one switch into one virtual agent group.
[attachimg=1]
Then you define new statistic in CCP to count outbound calls only:
[attachimg=2]
and then it will look like this:
[attachimg=3]
Victor thanks anyway for your reply, but what I need is to see how many calls are being dialed for a specific campaign, not the number of active outbound calls.
Tks
3 Likes