Hello everyone! I am so excited to be working on our bot flow automation! We are implementing a full CI/CD pipeline for our Genesys Cloud environment using GitHub Actions. My goal is to automatically deploy our bot flow intent updates whenever we push a change to the repository. I am looking for advice on using the Platform API to import the bot flow configuration without manual intervention. Has anyone successfully automated the bot flow publication process using the Java SDK or raw API calls?
Hello. I am an admin in Germany and we have very strict GDPR rules for our bots. We use a custom pipeline for all our deployments.
For bot flows, you must use the /api/v2/architect/botflows endpoint to create the draft and then the publication endpoint to make it active. Please be careful with the intent mappings.
If you import a bot flow that references a missing intent, the publication will fail silently and your production bot will stop working. It is very dangerous to automate without many checks.
This bot flow API is a nightmare to work with. I am trying to build a simple chatbot and I spend more time fighting with the JSON schema than I do on the actual conversation logic. The documentation for the bot flow import is so vague.
Half the time the API returns a 500 error and you have no idea what went wrong. I would suggest staying away from automation until they fix the stability issues.