Just noticed that my Deno Deploy function hits the endpoint to get conversation summaries by conversation ID with a 200 OK, but the intervals array in the response is empty. I’m trying to calculate Service Level percentage by summing answered calls within the threshold and dividing by total offered calls, but I have no data to process.
The request looks correct with the conversation ID. Is there a specific granularity or state filter I’m missing to get raw interval data for the calculation?