With GVP (7.6, behind) what do people generally do to deal with stuck dialogic ports?
Is there any way to detect them and exclude them from the place group? Just wondering what (if anything) other people have put in place…
I’ve been trying a few things and have loaded a routing strategy on the Voice Treatment Ports that uses OnCallAbandoned to detect calls that are abandoned from ringing, but not really sure what else is posible in a routing strategy or GVP script…
Cheers
To detect Stuck dialogic ports, you can use a CCPulse workspace monitoring the IVR ports and set up alarms based on thresholds : for example if the status of the IVR port hasn’t changed for more than x minutes (x depending on the time calls stay on the IVR).
Then you can send emails to an administratorwho could exclude these ports from your target group(IVR place group).
One thing that I have tried (with some success) is to busy out and release the corresponding station on the PBX. This will sometimes free the port. We have an Avaya PBX.
Anyone ever tried setting up an outbound campaign to dial their GVP ports and do answer detect?
Was thinking it might be possible to do this and have an action against the Call Result in CCPulse to send out an email or something…