Dealing with Genesys SIP Server bug

NICE CXone API & Integrations
1

Hi,

for various reasons one of our clients is stuck with Genesys Sip Server version 7.5.000.38 and there is no changing that. We have developed a SipPhone based on RTC 1.2 and while everything works just fine, there is one, single, tiny problem that we cannot resolve: recovering the transfer call in ringing state after HA failover.

Yes, I know it is addressed in 7.6 version, however, is there ANY way to return the call to the party that initiated the transfer using SIP and CTI?

Thanks,
Vic

2

Hi Vic,

I would say there isn’t way how to do it but I’ve never analysed SIP Server call flow in such situation. Could you post here SIP Server log?

R.