Datasourcer stops working after StatServer is restarted

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1

Hi, guys,

I have a question regarding datasourcer (there seem to be a lot of them lately!)

Just upgraded DataSourcer to version 7.2.001.04 and have found the following problem during the test:

  • datasourcer stops getting data after statserver is rebooted.

In the log, datasourcer reconnect to statserver after statserver is rebooted but i do not see any statistics being brought in. Looking in DMA, I cannot find any new chunks in ODS after statserver is restarted.

Interesting points:
weird error about unknown objects (color red)
number of statistics is 22! (supposed to be close to 300,000) (color orange)

Here is the log:

15:57:28.228 Std 04504 Connection to StatServer-ctisrv:3040[-1] ‘RptStatServer’ at host ‘ctisrv’, port 3040 lost
15:57:28.232 ODS Lock status changed, LCA set run mode BACKUP.
15:57:40.230 StatServer-ctisrv:3040[-1] addp ON, addp-timeout=120 addp-remote-timeout=120 addp-trace=both
conn: send-timeout set to 1799
(addp_xconfig) local 120000 msec, remote 120000 msec, trace full
15:57:40.231 StatServer-ctisrv:3040[10] connecting…
(addp-dispose) fd=10
15:57:43.050 Trc 04120 Check point 2006-09-14T15:57:43
15:57:52.240 StatServer-ctisrv:3040[-1] addp ON, addp-timeout=120 addp-remote-timeout=120 addp-trace=both
conn: send-timeout set to 1799
(addp_xconfig) local 120000 msec, remote 120000 msec, trace full
15:57:52.241 StatServer-ctisrv:3040[10] connecting…
(addp-init) client side ADDP timeout=120000
-AI[t/o:120000,trace]->-10 @15:57:52.2412
-Ai[18]-<-10 @15:57:53.7826
’ at host ‘ctisrv’, port 3040
Connected to StatServer-ctiokssh:3040[10] ‘RptStatServer
15:57:54.204 ODS Lock status changed, LCA set run mode’ PRIMARY.
15:57:54.435 new OLObject in OL_OBJ_TO_REPORT, but I don’t know about this object
15:57:54.435 new OLObject in OL_OBJ_TO_REPORT, but I don’t know about this object15:58:17.404 Collector::Configuration recheck done

16:32:18.890 StatServer-ctisrv:3040[10] Statistics opened 11
16:32:18.898 StatServer-ctisrv:3040[10] Statistics opened 22

Any ideas why it is? Is it something related to this particular version?

What I have done before this:

  1. I have modified TotalTimeAdjusted to TotalTime in several of my statistics and so I decided to restart statserver.
  2. I played on www.digg.com

How I fixed it:

  • rebooted datasourcer

Well, obviously, this needs to be addressed in the next release.
Can someone please confirm this problem?

2

Hi,

Are you using HA? Unless you are using HA Genesys does not reccomend to use version 7.2 of DataSourcer. The reckommen to stay on version 7.1.
I think it is in the Relaese notes for 7.2?

3

No, we are not using HA… But I am in a habit of getting the latest release.
Yes, I saw 7.2 RN too regarding this, and I wonder why they don’t want us to use it. It seems like ODS structure is different for 7.1 and 7.2

Vic

4

Hi,

I have same problem. Did u know solution?

Igor

1 Like
5

Need to upgrade to DataSourcer 7.2.002.24 or above…

When connection loses between Data Sourcer and Stat Server, re-connection does not work properly and messes up statistics collection!

Symposium:
- some tables collect data items but some not
- the older version may work for months without problem
(a site works for half-year before problem is encountered and other
other site runs for almost a year before having the problem reported)

please contact your local Genesys VARs to get an upgrade GA or hotfix version

6

Hello,
We have the same problem with DataSourcer 7.2.003.06.
We have increased addp timeout from 30 to 90, but the message still appears.

7

Damn, this has been a while! Upgrading Stat Server to a later version too care of this problem for me!

3 Likes