DataSourcer Error

Voice & Telephony
1

Hi All

Within the DataSourcer startup file, there is an error occuring for some Java based stats, thus the layout templates are collecting 0 (zeros) , any assistance would be appreciated
There are more errors allong the same lines (just different objects ids)

2012-11-30 15:08:00.697 (648) StatServer-GTSLAB04:4042[78688] SEventError SRID=26185 URID=26181 ErrorCode 19 (SErrIncorrectStatTypeName) ServerMessage ‘Supplied Stat Type name not known on server side.’ VoidValue=0x00000000 Additional info: Object DBID=910 ‘OLObject Staging Area ‘Workbin for Original Agent/Queue’ presentation name ‘Workbin for Original Agent/Queue’’ Statistic DBID=1874 ‘Email_IxnQ_Max_Ixns_In_Q’
2012-11-30 15:08:00.697 (648) StatServer-GTSLAB04:4042[78688] SEventError SRID=26186 URID=26182 ErrorCode 19 (SErrIncorrectStatTypeName) ServerMessage ‘Supplied Stat Type name not known on server side.’ VoidValue=0x00000000 Additional info: Object DBID=910 ‘OLObject Staging Area ‘Workbin for Original Agent/Queue’ presentation name ‘Workbin for Original Agent/Queue’’ Statistic DBID=1875 ‘Email_IxnQ_Min_Ixns_In_Q’
2012-11-30 15:08:00.697 (648) StatServer-GTSLAB04:4042[78688] SEventError SRID=26187 URID=26183 ErrorCode 19 (SErrIncorrectStatTypeName) ServerMessage ‘Supplied Stat Type name not known on server side.’ VoidValue=0x00000000 Additional info: Object DBID=910 ‘OLObject Staging Area ‘Workbin for Original Agent/Queue’ presentation name ‘Workbin for Original Agent/Queue’’ Statistic DBID=1876 ‘Email_IxnQ_Stopped_Processing_In_Q’
2012-11-30 15:08:00.697 (648) StatServer-GTSLAB04:4042[78688] SEventError SRID=26188 URID=26184 ErrorCode 19 (SErrIncorrectStatTypeName) ServerMessage ‘Supplied Stat Type name not known on server side.’ VoidValue=0x00000000 Additional info: Object DBID=910 ‘OLObject Staging Area ‘Workbin for Original Agent/Queue’ presentation name ‘Workbin for Original Agent/Queue’’ Statistic DBID=1877 ‘Email_IxnQ_Total_Distributed_From_Q’
2012-11-30 15:08:00.697 (648) StatServer-GTSLAB04:4042[78688] SEventError SRID=26189 URID=26185 ErrorCode 19 (SErrIncorrectStatTypeName) ServerMessage ‘Supplied Stat Type name not known on server side.’ VoidValue=0x00000000 Additional info: Object DBID=910 ‘OLObject Staging Area ‘Workbin for Original Agent/Queue’ presentation name ‘Workbin for Original Agent/Queue’’ Statistic DBID=1878 ‘Email_IxnQ_Total_Entered_Q’
2012-11-30 15:08:00.697 (648) StatServer-GTSLAB04:4042[78688] SEventError SRID=26190 URID=26186 ErrorCode 19 (SErrIncorrectStatTypeName) ServerMessage ‘Supplied Stat Type name not known on server side.’ VoidValue=0x00000000 Additional info: Object DBID=910 ‘OLObject Staging Area ‘Workbin for Original Agent/Queue’ presentation name ‘Workbin for Original Agent/Queue’’ Statistic DBID=1879 ‘Email_IxnQ_Total_Moved_From_Q’
2012-11-30 15:08:00.697 (648) StatServer-GTSLAB04:4042[78688] SEventError SRID=26191 URID=26187 ErrorCode 19 (SErrIncorrectStatTypeName) ServerMessage ‘Supplied Stat Type name not known on server side.’ VoidValue=0x00000000 Additional info: Object DBID=910 ‘OLObject Staging Area ‘Workbin for Original Agent/Queue’ presentation name ‘Workbin for Original Agent/Queue’’ Statistic DBID=1880 ‘Email_IxnQ_Total_Waiting_Time_In_Q’

2

Check if you have defined correctly required statistics types on statserver,which you used for historical reporting and his application logs.

1 Like
3

one of the stat definitions

[Email_IxnQ_Max_Ixns_In_Q]
AggregationType=Maximum
Category=JavaCategory
Description=The maximum number of interactions of the specified media type that either were awaiting processing or were in processing within this staging area during the specified period.
JavaSubCategory=eServiceInteractionStat.jar:OMQ Maximum Interactions
MediaType=email
Objects=StagingArea

From Stat Server log file (jar loaded OK)
13:21:00.788 Trc 10016 Registered Java extension ‘eserviceinteractionstat.jar’
2012-11-30 13:21:00> Init: [Email_IxnQ_Current_In_Processing_In_Q] → [eserviceinteractionstat.jar:OMQ Current in Processing] OK.
2012-11-30 13:21:00> Init: [IxnQueue_Email_Entered] → [eserviceinteractionstat.jar:EQR Total Entered] OK.
2012-11-30 13:21:00> Init: [IxnQueue_Email_Moved] → [eserviceinteractionstat.jar:EQR Total Moved] OK.
2012-11-30 13:21:00> Init: [Email_IxnQ_Total_Entered_Q] → [eserviceinteractionstat.jar:OMQ Total Entered] OK.
2012-11-30 13:21:00> Init: [General_Email_Transfers] → [eserviceinteractionstat.jar:GEHR Total Transfers] OK.
2012-11-30 13:21:00> Init: [Email_IxnQ_Max_Ixns_In_Q] → [eserviceinteractionstat.jar:OMQ Maximum Interactions] OK.

4

You have configured in objects value “StagingArea”,it is correct?

2 Likes
5

How was this issue resolved? I am also facing same issue. The stat type has been defined in Stat server and can also be seen in DMA.