Dataaction property validation failing - terraform apply keeps crapping out

NICE CXone API & Integrations
1

hey all,

so we’ve got this dataaction - pretty standard stuff, just hitting /api/v2/dataactions with a simple post. it’s failing validation during terraform apply in staging, but works fine locally and in dev. took like 2 hrs to track down, honestly.

the error is 422 on the properties block - specifically the response_schema attribute. it’s saying ‘string must be valid json’. which, uh, it is. i checked with like five different validators.

here’s the relevant bit from the terraform config:

resource "genesyscloud_dataaction" "check_inventory" {
 name = "Check-Inventory-DA"
 description = "Validates stock levels"
 api_version = "1.0"
 status = "PUBLISHED"
 schema {
 type = "object"
 properties {
 item_id = {
 type = "string"
 }
 quantity = {
 type = "integer"
 }
 }
 }
 response_schema = jsonencode({
 type = "object",
 properties = {
 available = {
 type = "boolean"
 }
 }
 })
}

i’m using terraform provider v2.23.0. might be wrong but i think it’s something to do with how terraform/genesyscloud are handling the jsonencode function - could be that the encoding is slightly different between environments? we’re on genesys cloud eu region.

tried escaping quotes, different whitespace, everything. it’s a head scratcher!! worth a shot to see if anyone’s run into this before.

1 Like
2

u’re validating JSON inside JSON. Does that sound right? It doesn’t. The gateway’s treating your response_schema - which is supposed to be a string representation of JSON - as if it needs its own JSON validity check. It’s like wrapping a present in another present, then demanding both be gift-wrapped to perfection.

The fix isn’t the schema itself - you said it validates, and five validators aren’t wrong. It’s how Terraform’s encoding it. Terraform wants to be helpful and escape characters. Too helpful, in this case.

You need to tell Terraform to treat the schema string literally. Use the jsonencode() function around the schema.

resource "genesys_cloud_data_action" "example" {
 name = "My Data Action"
 action_type = "POST"
 url = "https://example.com/api/endpoint"
 properties = {
 response_schema = jsonencode({
 "type" = "object",
 "properties" = {
 "message" = {
 "type" = "string"
 }
 }
 })
 }
}

That wraps the schema in a string, then tells Terraform to send it as-is, unmolested.

edit: You’ll likely need to adjust the schema to be a single-line string if you’re still having issues. Terraform’s formatting can be finicky. Just smush it all together.

3

The observation regarding nested JSON validation is accurate - Terraform’s encoding is likely the source of the issue. We’ve encountered similar behavior with attribute mapping in SAML configurations, where string formatting introduces unexpected characters.

To address the response_schema validation, try explicitly encoding the JSON string within the Terraform configuration. Instead of directly embedding the JSON, use a Terraform function to serialize it. This ensures the string conforms to the expected format.

resource "genesys_cloud_dataaction" "example" {
 name = "test-dataaction"
 properties = {
 response_schema = jsonencode({
 "type" = "object",
 "properties" = {
 "result" = { "type" = "string" }
 }
 })
 }
}

the earlier post’s analogy regarding nested presents is apt. The jsonencode function should resolve the schema check. Not 100% sure, but this approach often corrects similar formatting discrepancies.