Data from ICON database has stopped transferring into INFOMART

NICE CXone API & Integrations
1

Hi,

I am working on Genesys 8.0 environment. Currently I am facing issue in my lab environment, wherein my data which was getting transferred to my GIM database without any issues for 4-5 days, has stopped transferring.

I could see my interactions in ICON databases. When I run Extract_JOBICON, it completes without any error and maintain and transform also goes the same way. I don’t see any error in my gim_etl logs too.

Wondering what might be the issue, that has stopped by data to transfer to the GIM.

Any help for the same will be highly appreciated. ::slight_smile:

Regards,

Mohit

2

did you run load and aggregate jobs? how you chech the existance of records in gim database? is the options populate-xxx-facts turned on?

3

Hey,

I don’t run the aggregate job. I run Extract & Transform job. Mantain job is scheduled. I can see data directly into the tables of GIM database.

Regards,
Mohit

1 Like
4

You MUST run Load Recent, Load GIM and Aggregate GIM if you want to see new records in GIM database.

5

Hi,

We don’t have any options for Load Recent, Load GIM in GIM 8.0.

In 8.0, we only need to run Extract_ICON >> Transform for getting the data. Running aggregate is optional.

mohit

2 Likes
6

oh, gim version 8… what about loading? ETL cycle without load job looks unaccomplished

1 Like
7

Sorry. You didn’t mention your GIM version and I assumed it was 7.6 or earlier…