The legal hold functionality on call recordings is failing to apply to exports initiated via the API. We’re attempting to programmatically initiate exports of recordings subject to a current legal hold - required for Dodd-Frank compliance - using the batch download request endpoint. The API call completes without error, but the exported archive contains recordings with active legal hold flags.
This is similar to the data action JSONPath issues discussed previously - potentially a parsing failure on the legal hold status field? We’ve confirmed the legal hold is applied in the Genesys Cloud UI.
The SDK version we are using is 6.2.0. The expected behavior, per documentation, is that recordings with an active legal hold should be excluded from any API-initiated exports. It’s not.
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Cause:
The export API - afaik - doesn’t inherently respect legal hold status. It’s a fundamental design flaw, tbh. The batch download request just queues up the raw media files, and the legal hold filtering happens after export completion, or rather, doesn’t at all. The API doesn’t query the legal hold status before initiating the archive creation. The expectation that it would is… optimistic. We’ve hit this before with Dodd-Frank requirements - it’s a pain.
Solution:
You’ll need to filter the archive post-export. It’s a two-step process. First, initiate the export via the API as you are. Second, after the archive is available, download it, then use a data action - or a serverless function triggered by the archive’s completion - to iterate through the files and remove any recordings with active legal holds.
Here’s a rough outline of the data action JSONPath:
{
"type": "Data Action",
"input": {
"type": "Archive",
"archiveId": "{{archiveId}}"
},
"output": {
"type": "Array",
"items": {
"type": "Recording",
"recordingId": "{{recordingId}}"
}
},
"steps": [
{
"stepType": "Filter",
"condition": "$.legalHoldStatus != 'ACTIVE'"
}
]
}
You’d need to iterate over the archive.recordings array, applying this filter to remove recordings with legalHoldStatus equal to ‘ACTIVE’. It’s messy, but it’s the only reliable way, imo. Don’t expect a fix from the API itself - it won’t happen.