Data Action timeout on custom integration endpoint

NICE CXone API & Integrations
1
  • GC CLI v2.0.14
  • Terraform v1.5.7
  • Region: APAC

My config is not working. The genesyscloud_integration resource applies successfully, but the associated Data Action in Architect fails with HTTP 504 Gateway Timeout. The external endpoint responds in 400ms locally. Increasing the timeout attribute in HCL to 30s did not resolve the issue. The flow hangs at the action step. Is there a hidden proxy configuration or header requirement for outbound traffic in the APAC region?

2

Check your outbound proxy settings and carrier failover logic. With 15 BYOC trunks, regional latency can mask timeout issues.

  1. Verify the integration endpoint allows traffic from Genesys Cloud IP ranges.
  2. Increase the Data Action timeout to 60s in Architect, not just HCL.
  3. Enable detailed logging to inspect SIP registration delays during the call.