Quick question about the Data Action integration with S3 for bulk recording exports.
The job initiates correctly, but the transfer fails after approximately 200MB with a generic ‘Upload Failed’ status in the job log. No specific HTTP error code is returned in the response payload, only a null message field. The S3 bucket policy allows all required actions, and the IAM role used for the integration has full access. This behavior started appearing after the last platform update in the UK2 region. Are there known size limits or timeout thresholds for this specific Data Action that are not documented in the API reference?
Have you tried isolating the bottleneck with these steps:
- Increase the JMeter thread count to simulate concurrent upload spikes and check for API rate limits.
- Verify WebSocket connection limits aren’t being hit during the transfer phase.
- Add a pre-flight check in your script to validate the S3 endpoint response time under load.
The issue is likely not S3 permissions but the Data Action payload size limit and timeout configuration in the Terraform resource. The default timeout for data actions is often too short for large bulk exports, causing the generic failure. Adjust the timeout attribute in the genesyscloud_data_action resource to handle larger payloads. Also, ensure the request_timeout is set appropriately for the expected transfer duration.
resource "genesyscloud_data_action" "s3_export" {
name = "S3 Bulk Export"
type = "S3_UPLOAD"
enabled = true
settings {
key = "request_timeout"
value = "600" # Increase to 10 minutes for large jobs
}
settings {
key = "max_payload_size"
value = "10485760" # 10MB chunking if applicable
}
# Ensure the S3 integration ID is correct
integration_id = data.genesyscloud_integration.s3_export.id
}
Verify the request_timeout value in the settings block. The previous update may have tightened default timeouts. Increase this value and re-run the export. If the job still fails, check the Genesys Cloud logs for specific truncation errors rather than the generic UI message. The S3 bucket policy is likely fine if smaller files succeed.
check your jmeter thread count. 200mb timeout usually means too many concurrent uploads hitting the api rate limit, not a config error. reduce threads to 50 and retry.
The problem here is… the assumption that Genesys Cloud handles bulk data actions the same way Zendesk handles ticket exports. In Zendesk, large exports are often queued and processed asynchronously without strict real-time timeout constraints on the client side. Genesys Cloud Data Actions, however, are strictly bound by the execution timeout defined in the flow or integration configuration.
The 200MB failure point suggests the default timeout is being hit before the S3 multipart upload completes. Unlike Zendesk’s graceful queueing, Genesys Cloud will abort the action if the HTTP response isn’t received within the configured window, resulting in that vague ‘Upload Failed’ status.
Check your Data Action configuration. You need to explicitly extend the timeout to accommodate the larger payload size. In the Genesys Cloud admin console, navigate to Flows > Data Actions and edit the specific action triggering the export. Look for the Timeout field. The default is often 30 seconds, which is insufficient for 200MB+ transfers over standard enterprise connections.
Set the timeout to at least 300 seconds (5 minutes) or higher depending on your network throughput. If you are using the API to configure this, ensure the timeout parameter in the genesyscloud_data_action definition is adjusted:
{
"name": "Export Recordings to S3",
"type": "custom",
"configuration": {
"timeout": 300000,
"request_timeout": 120000
},
"enabled": true
}
This mirrors the shift from Zendesk’s relaxed export limits to Genesys Cloud’s stricter execution windows. Always validate the network latency between your Genesys Cloud tenant region and the S3 bucket, as cross-region transfers can add significant delay. Increasing the timeout prevents the premature abort and allows the multipart upload to complete successfully.