Pushed the data action config via Terraform v1.42.1 to mypurecloud.com.au, but it’s throwing a 502 when the payload hits the ACMA recording timestamp format. Sydney edge latency is spiking to 400ms right now.
The 502 isn’t actually a Genesys Cloud server error. It’s a timeout at the edge because your data action is waiting for a synchronous response that takes longer than the default 3-second window. The Sydney edge latency you mentioned is just the trigger. When you validate ACMA timestamps, you’re likely doing a complex regex match or a date calculation that pushes the execution time over that limit.
You need to increase the timeout in your Architect flow configuration. Go to the Data Action node in your flow. Look at the advanced settings. There’s a Timeout field. Change it from 3000 ms to 5000 ms or higher depending on how heavy your validation logic is.
If you’re pushing this via Terraform, the genesyscloud_routing_flow resource has a timeout attribute for data actions. Here’s how to fix it in your config:
resource "genesyscloud_routing_flow" "acma_validation_flow" {
name = "ACMA Timestamp Validation"
type = "ROUTING"
outbound_message = "Validating ACMA compliance..."
flow {
data_action {
name = "ValidateTimestamp"
timeout = 5000 # Increase from default 3000
# Your existing configuration
uri = "https://your-validator-endpoint.com/validate"
method = "POST"
}
}
}
Also check your external endpoint. If it’s doing heavy processing, consider moving the validation to a simpler regex check in Architect before hitting the external API. This reduces the payload size and the chance of a timeout. The 400ms latency is normal for cross-region calls, but it adds up when you have multiple hops.
Make sure your OAuth token has the routing:flow:write scope if you’re updating this programmatically. I’ve seen similar issues with the Australian edge when the payload size exceeds 10KB. Keep the JSON lean.
If you’re still seeing 502s, check the platformClient logs. Look for GatewayTimeout errors. That usually means the backend service didn’t respond in time. You might need to optimize the validation logic itself.