hey all
quick q - anyone else having trouble with DATA ACTIONS lately? we’re trying to POST to a webhook, pretty standard stuff. architect test mode works fine, but production’s throwing a 400 - looks like a malformed json error.
it’s weird because the payload looks right. we’re building it dynamically with the CONTEXT_MATRIX, so i’m thinking something’s getting screwed up when it hits the CXone servers. the webhook’s expecting a simple json object with a “message” key.
we’re on SDK version 23.1.0. the DATA ACTION REFERENCE is definitely correct - double checked it like five times. we are using the webhook invocation endpoint.
the error in the flow history just says “bad request” and the json payload looks… truncated. like it’s missing the closing brace. i tried wrapping the entire payload in quotes in the DATA ACTION CONFIGURATION (like, “{‘message’: $CONTEXT_MATRIX}”) but that just made it worse.
anyone run into this? it’s killing our IVR. feels like a CXone bug maybe? or am i missing something obvious with the JSON handling?