Okay - this one’s got me scratching my head. We’ve got a Data Action integration that’s been running fine for months, but it’s started throwing intermittent 403 Forbidden errors. It’s not consistent, which makes debugging a pain. The integration uses the Python SDK to hit a third-party API - nothing fancy, standard OAuth 2.0 flow.
The error isn’t happening on every call, maybe 1 in 10-15 requests. It looks like the access token isn’t being refreshed properly. The initial request in the Architect flow works fine, authenticates, gets a token. Then, subsequent calls within the same conversation sometimes fail with a 403. We’re using the genesyscloud.sdk.access_token object to manage the token.
Here’s the relevant part of the Python code - heavily simplified for clarity.
from genesyscloud.sdk.access_token import AccessToken
from genesyscloud.sdk.api_client import ApiClient
# Assume apiClient is initialized and authenticated elsewhere
def call_external_api(api_client, conversation_id):
try:
access_token = AccessToken(api_client)
token = access_token.get_access_token()
# ... use token to call external API ...
except Exception as e:
print(f"Error calling external API: {e}")
raise
I’ve checked the OAuth configuration in Genesys Cloud - client ID, secret, authorization URL, token URL all look correct. The scope is read write. We’ve also verified that the third-party API is receiving the correct token initially. It’s just… sometimes the token seems to expire mid-conversation.
We’re using the latest version of the Python SDK - genesyscloud==3.12.0. The Data Action is configured to ‘Run once per conversation’ and we’re seeing the issue on live traffic. It’s impacting our reporting, since the third-party API is where we’re pushing call details.
A quick (and dirty) workaround that sometimes fixes it is adding a time.sleep(1) before the external API call. It introduces latency, obviously, which isn’t ideal, but it seems to give the token refresh a chance to catch up. YMMV, though.
Also - a couple of clarifying questions:
- Is there a known issue with the SDK handling token refresh in scenarios where the Data Action is called rapidly in a loop?
- Are there any recommended best practices for managing the
AccessTokenobject in a Data Action? Should we be caching it somehow? - Is anyone else seeing similar behavior?
FWIW, I’m running this from Tokyo, so timezone differences might be a factor, but it feels like something within the SDK is timing out.